Cluster Analysis in Market Segmentation
Use of Cluster Analysis in Market Segmentation Cluster analysis is a statistical technique used in market segmentation to group individuals, customers, or items into clusters based on their similarities. It enables businesses to identify and understand distinct customer segments to develop targeted marketing strategies, optimize resource allocation, and enhance customer satisfaction. What is Cluster Analysis? Cluster analysis groups data points (e.g., customers or products) into clusters such that: Intra-Cluster Similarity : Data points within a cluster are as similar as possible. Inter-Cluster Difference : Clusters are as distinct as possible from each other. Steps in Cluster Analysis for Segmentation Define Objectives : Identify the purpose of segmentation, such as improving marketing campaigns or personalizing customer experiences. Select Variables : Choose variables that define customer behavior or pr...